購物須知

Customer Information

購物須知

Customer Information
Q What payment methods are currently available?
Q What are the delivery methods?
Q How to change the order content, delivery addresscancel the order?
Q How long does it take to receive the product after ordering it?
Q How to pay by ATM transfer?

Q What payment methods are currently available?
A.
We currently offer two payment methods: online credit card and ATM transfer.
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Q What are the delivery methods?
A.
The website currently only provides home delivery service
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Q How to change the order content, delivery addresscancel the order?
A.
Change Order:
After the order is sent, the order content cannot be modified. If you need to modify, you can log in to the account by "Member Login", cancel the order and place the order again.

Cancel order:
You can log in to your account by "Member Login" before the order has entered the packaging operation, and cancel the order yourself.
Log in to your account from "Member Login" >> Enter "Order Inquiry/Question/Return Inquiry" and click "Cancel Order", the order will be cancelled.

※ Once the order is cancelled, it cannot be restored.
※ If the order product has entered the packaging operation, please do not cancel the order for you.
※ Remind you, if you cancel the order and re-order, the merchandise inventory please follow the main page at that time!
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Q How long does it take to receive the product after ordering it?
A.
The normal shipping time is: order today and ship tomorrow.
But please be aware that: Sundays and holidays are not shipped, and orders that exceed the daily deadline will have to wait one more day.

The cut-off time for receipts from Tuesday to Friday is am10:00 every day. If am10:00 is exceeded, the shipping time will be an extra day.
The actual shipping time will still be adjusted according to the order quantity, and the shipment may be advanced or delayed. If there is an emergency situation where the shipment is delayed for more than 2 days, it will be announced in the latest news on the website.

※After completing the order, please pay attention to the pickup/delivery notice newsletter and E-mail.

If the shipment volume increases and the shipment time, please refer to the announcement of the latest news!
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Q How to pay by ATM transfer?
A.
After selecting ATM transfer at checkout, the system will automatically generate a set of ATM transfer account numbers corresponding to the order.
Please write down this group of ATM accounts, and enter this group account when using physical ATM or network ATM transfer.
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